Email Guidelines

updated June 2010

Email is a wonderful thing and I always look forward to receiving them. At least, the ones sent to me by thoughtful clients and friends. Unfortunately email also gets railroaded by others who use it to send spam, scam, viruses & worms, pyramid and/or forward messages etc. I do get a lot of emails so for sanity's and security's sake I respectfully ask you to consider the following:
  • Attachments: for security reasons all meassages with uninvited attachments are automatically deleted regardless of the source. That means pictures, MP3s etc. Please note: MS business cards (*.VCF) automatically added to emails count as attachments. That means I never get to read the actual message itself - if you want/need to send me an attachment or transfer a file please email me first to let me know the file size & format so I can tell you where and how to email it.
  • Security: most email viruses and worms are targeted at the newer versions of email clients (email software) and in order to minimize the risk of getting infections I intentionally use an older, non-MS, email client.
  • Sanity: please setup your email client's options so it won't bug us to confirm delivery of your message
  • Sanity: if your mail server automatically asks people to submit their email addresses for security checks before allowing emails to be delivered to you then please remember to add my email address to your "approved account" list before hand. If you email me asking me stuff then don't expect me to beg you for permission to send you an answer.
  • Security & sanity: please so not email us "Forward" messages or use our email address(es) in mass mailings. We get a lot of email and cluttering up our inbox needlessly complicates our communications.
  • HTML formatting: my older non-MS email client does not always know how to handle HTML code. This means I don't always get to see what you wrote me and ask you send your message in TEXT only format. I agree it won't look near as nice but at least I can read it and reply to it.
  • Rich Text formatting: same thing as HTML, please set your email client's option to TEXT only
  • Address books: for security reasons I request you do not add our email address(es) to your email address book as viruses and worms often exploit them to spread themselves, usually without your knowledge.
  • When linking, or refering, to our website, please do not post our email address(es). Instead please link to our main index page or our contact page.
  • Inquiries - if you email us to ask questions about any topic on this website please use common courtesy, it'll greatly improve your chances of getting a reply. Please use the name of the person wish to contact and sign your own name at the end of your email. It would also be a nice touch if you let us know from what part of the world you are emailing us. Example: I received an email without as much as a "hi bart," or a who it's from, it simply demanded "send me all your tabs." Hmmm, not a chance in heck I would even consider thinking about replying.
  • We welcome and value your email messages, it's always a pleasure to receive them and we make it a point to answer all of them (provided of course, they're not spam or junk emails). Sometimes it takes a while to receive a reply as we may not be available for whatever reasons.
  • No replies: when you don't receive a reply - in the real world sometimes some email server somewhere suffers a crooked volt or throws a tantrum for whatever reason. Could be your message gets bounced back to you else if you don't get a reply within a reasonable length of time your message might have been swallowed up by a dark hole or something, unfortunately that is a fact of the computer age so simlpy try again and resend us your message.
  • No replies - if your email address is a Hotmail or Live account make sure you check your junk folder. The MS anti spam filters are set up really tight, often way too tight, so my replies could have easily been parked in your junk folder or even auto-deleted as suspected spam.
  • Meeltjes in het nederlands geadresseert aan Bart van harte welkom.

Thanks for understanding

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